Order Delivery Information

Shipping Policy

Information about order processing, dispatch, delivery times and customer responsibilities.

Orders are normally processed within 3 business days after confirmation.

Delivery usually takes 4–7 business days after dispatch.

Free delivery is available on qualifying orders above Rs. 2,000.

Order Processing

Orders are processed after confirmation and receipt of any required advance payment.

Processing normally takes up to 3 business days. Weekends and public holidays are not counted as regular business days.

Delivery within Pakistan usually takes approximately 4–7 business days after dispatch.

Delivery times are estimates and may vary depending on the customer's city, courier coverage and seasonal demand.

Scarlet offers free delivery on qualifying orders above Rs. 2,000.

Additional conditions may apply during promotional periods or for selected delivery locations.

International shipping may be available through supported international courier services.

International delivery time and charges depend on:

International customers may be responsible for customs, import taxes or other local charges.

Courier delays are outside Scarlet's direct control. Delays may occur because of:

If a parcel appears to be lost, Scarlet will first investigate the matter with the courier company.

Where the courier officially confirms that a parcel is lost, a replacement or other suitable resolution may be arranged.

Customers must provide:

Scarlet is not responsible for failed delivery caused by incorrect or incomplete customer information.