Privacy Policy
This policy explains how Scarlet Jewellery Studio collects, uses, stores and protects personal information.
1. Introduction
Scarlet Jewellery Studio operates this website and related services to provide customers with a curated online shopping experience.
This Privacy Policy explains how personal information is collected, processed, used and disclosed when you browse our website, create an account, place an order, make a purchase or contact us.
2. Information We Collect
- Contact details: name, phone number, email address, billing address and shipping address.
- Payment information: payment method, payment confirmation and transaction details.
- Account information: username, password, preferences and account settings.
- Order information: purchases, products viewed, cart activity, returns, exchanges, cancellations and order history.
- Communication information: questions, complaints, return requests and customer-support messages.
- Device information: IP address, browser, device, network connection and website activity.
3. How We Collect Information
- Directly from you when you create an account, place an order or contact us.
- Automatically through cookies, analytics and similar technologies.
- Through payment providers, courier companies, hosting providers and technical service providers.
- From partners and third parties where permitted by law.
4. How We Use Your Information
- Process and confirm customer orders.
- Process payments and required advance payments.
- Arrange packaging, dispatch and delivery.
- Manage customer accounts and order history.
- Respond to support requests and complaints.
- Prevent fraud and suspicious activity.
- Improve website performance and customer experience.
- Send promotional communications where permitted.
- Comply with applicable laws and legal obligations.
5. Cookies
Our website may use cookies and similar technologies to remember customer preferences, maintain cart functionality, analyse traffic and improve website performance.
Cookies may be controlled through your browser settings. Disabling certain cookies may affect website functionality.
6. Sharing Personal Information
Personal information may be shared where reasonably necessary with:
- WordPress, WooCommerce and website-hosting providers.
- Payment processors and financial-service providers.
- Courier and delivery providers.
- Analytics, marketing and customer-support services.
- Professional advisers and legal authorities.
7. Third-Party Websites
Our website may contain links to external websites. Scarlet is not responsible for the security, privacy or accuracy of third-party websites and services.
8. Children's Information
Our services are not intended for children under the applicable age of majority. We do not knowingly collect personal information from children.
9. Security and Data Retention
We use reasonable administrative and technical security measures to protect personal information. However, no online transmission or storage method is completely secure.
Information is retained for as long as necessary to provide services, maintain records, prevent fraud, resolve disputes and meet legal obligations.
10. Your Rights
Depending on applicable law, you may request:
- Access to personal information held about you.
- Correction of inaccurate information.
- Deletion of certain personal information.
- A copy or transfer of eligible personal information.
- Unsubscription from promotional communications.
11. Policy Changes
Scarlet may update this Privacy Policy from time to time. The latest version will be published on this page.
12. Privacy Contact
For privacy questions or rights requests, contact: