A little help with making it yours.
From choosing your first charm to caring for your favourite pieces, find answers to your questions about Scarlet below.
Materials & Jewellery Care
What materials are used in Scarlet jewellery?
Our collection includes 18K gold-plated stainless-steel jewellery, alongside selected designs made with other materials, such as gold-plated copper. Please check the individual product description for the material and finish of your chosen piece. (Scarlet)
Is Scarlet jewellery waterproof and tarnish-resistant?
Our stainless-steel jewellery is waterproof and tarnish-resistant. Materials and finishes vary across the collection, so please check the details of your selected piece rather than assuming every design has the same properties. (Scarlet)
How should I care for my jewellery?
Avoid direct contact with perfume, bleach and harsh cleaning products. Gently wipe your jewellery with a soft cloth after wearing it, and store pieces separately to help prevent scratches and tangling. Handle clasps and charm attachments gently rather than pulling them open.
How do I choose the right size?
Check the measurements in the product description before ordering. For bracelets and necklaces, compare the listed length with a piece you already enjoy wearing. Unsure about the fit? Contact our team with the product name for assistance. (Scarlet)
Orders, Payments & Delivery
What payment methods can I use?
Choose from the payment options available at checkout. Please follow the payment instructions provided with your order, including any required advance payment, to complete your confirmation. (Scarlet)
Is an advance payment required?
Yes. A PKR 250 non-refundable advance payment is required to confirm your order. Your order is confirmed once the advance has been received. The advance is not refunded if you cancel after confirmation. (Scarlet)
Can I change or cancel my order?
Please contact us as soon as possible with your order number and the change you need. We’ll check whether your request can still be accommodated. Please note that the advance payment remains non-refundable after order confirmation. (Scarlet)
How long will my order take to arrive?
Orders are normally processed within 3 business days after confirmation and receipt of the required advance payment. Delivery within Pakistan usually takes 4–7 business days after dispatch.
These are estimated timelines and may vary depending on your location, public holidays and courier delays. (Scarlet)
Do you offer free delivery?
Yes, free delivery is available on qualifying orders. Please check the applicable delivery offer and your final order total before completing your purchase. (Scarlet)
Do you ship internationally?
International shipping may be available, depending on your destination and courier coverage. Please contact us before ordering to confirm availability, delivery charges and estimated timelines. Customs duties or local import charges may apply. (Scarlet)
How can I check my order status?
Contact our support team with your name and order number for an update. We can help with order confirmation, dispatch information and delivery-related questions. (Scarlet)
Is Scarlet jewellery suitable for gifting?
Absolutely. Our jewellery comes in gift-ready packaging, making it a thoughtful choice for birthdays, celebrations or a little “just because” surprise. Choose a ready-made piece or create a personal combination with meaningful charms. (Scarlet)
Returns & Order Support
Can I return an item?
Eligible items can be submitted for a return request within 30 days of delivery. They must be unworn, unused and in their original packaging with tags and proof of purchase.
Please contact us for approval before sending anything back. Exclusions apply, as explained in our Refund Policy. (Scarlet)
Can I return personalised or custom jewellery?
Personalised, custom-made and special-order products are not eligible for standard returns. Please review your selected pieces and design carefully before placing your order. For an item that arrives damaged or incorrect, contact our support team for assistance. (Scarlet)
What should I do if my order arrives damaged or incorrect?
Please inspect your order when it arrives and contact us promptly if something is wrong. Include your order number, a description of the issue, and clear photographs or video evidence so we can review it and help with the next steps. (Scarlet)
How long does an approved refund take?
Once your returned item has been received, inspected and approved, refunds are normally processed to the original payment method within approximately 10 business days. Your bank or payment provider may take additional time to show the refund. (Scarlet)
Still Need Help?
Whether you’re choosing your first charm or checking an order, we’re here to help.
WhatsApp: +92 318 0188014
Email: [email protected]
For order-related questions, include your order number so we can assist you more easily. (Scarlet)
Before publishing — not part of the FAQ: Your homepage banner advertises free delivery above PKR 3,000, while your Shipping Policy says PKR 2,000, so the draft leaves the threshold unspecified. The returns answers follow your currently published 30-day policy, which differs from your earlier damaged-items-only approach. These details should be consistent across the website. (Scarlet)